About Chinook Voice
Built by Someone Who’s
Been on Both Sides.
Small business roots. Enterprise contact centre experience. One clear mission: help Alberta businesses sound as responsive and professional as the best companies in the world — without losing what makes them worth calling.
Where It Started
A Family Restaurant in Small-Town Saskatchewan
Chinook Voice was founded by someone who grew up working in their family’s restaurant and lounge in a small Saskatchewan town. Not watching — working. From dishwasher to line cook to server, every role that keeps a small business running.
In a town like that, your reputation is everything. A great experience doesn’t just bring someone back — it brings their family, their friends, and everyone they mention it to at the rink on Saturday. A bad one travels just as fast.
That wasn’t a business theory. It was just life. And it shaped everything that followed.
What Came Next
20+ Years Inside Enterprise Contact Centres
A career spanning two decades in enterprise contact centre technology — starting on the phones, moving into Tier 2 platform support, and eventually leading business systems analysis on some of the largest Genesys deployments in Canada.
Twenty years in enterprise contact centres made one thing clear: large companies spend millions engineering what that Saskatchewan restaurant already understood instinctively. A great experience doesn’t just bring someone back — it brings everyone they tell. A bad one travels just as far.
The difference is that big companies have entire teams, platforms, and budgets dedicated to getting that right. Small businesses do it on instinct, goodwill, and not enough hours in the day. Chinook Voice exists to close that gap.
“Chinook Voice exists because small businesses deserve the same quality of customer experience infrastructure that enterprise companies spend millions building — at a price that actually makes sense.”
Founder, Chinook Voice — Calgary, Alberta
Our Mission
Help small businesses sound as professional and responsive as the best companies in the world — without losing the warmth that makes them worth calling.
01
Every Call Is Someone's First Impression
A missed call or a fumbled response doesn't just lose a booking — it shapes how someone thinks about your business, possibly forever. We treat every interaction as if your reputation depends on it. Because it does.
02
Designed, Not Just Deployed
Anyone can switch on an AI bot. We design conversations — the way a great front-of-house manager would. Warm, clear, purposeful, and always moving toward a yes. The difference shows up in your booking numbers.
03
Partner, Not Vendor
We're not selling you software. We're building something that represents your business to every person who calls. If it doesn't sound like you — if it doesn't serve your customers well — we haven't done our job. And when you're ready to explore what else AI can do for your business, we'll be the people who help you figure out what's next. Most of our clients start with their phone. Few stop there.
The Experience Behind the Work
Enterprise-Grade Credentials.
Small Business Heart.
When you work with Chinook Voice, you’re not getting a tech startup that read about contact centres. You’re getting someone who spent a career inside them.
20+
Years in enterprise contact centre
Agent to Senior BSA — every level of the operation
1,000s
Queues built, configured & migrated
Inbound, outbound, and callback — across platforms and scale
Tier 2
Genesys platform support
Framework-level troubleshooting on PureEngage and Genesys Cloud CX — not just configuration
CCaaS
Genesys Cloud CX — advanced
Architect, routing, AI agent assist, real-time and historical reporting
Platform & Technology Experience
- Genesys Cloud CX (CCaaS)
- Genesys PureEngage (on-prem)
- Google Dialogflow (Conversational AI)
- Enterprise Callback API Design
- Outbound Campaign Management
- Agent Desktop Support & Optimisation
- Real-Time & Historical Analytics
- Contact Centre KPIs & NPS
Organisations Served
United Airlines
Enterprise contact centre analytics & reporting
Auto Club of Southern California
Contact centre performance consulting
Wells Fargo
Enterprise contact centre analytics & reporting
Major Canadian Telecom
20 years — Sr. BSA, migrations, AI integrations
Built on enterprise-grade voice AI infrastructure
Chinook Voice agents run on best-in-class voice AI, chosen for reliability, natural conversation quality, and real-time performance at scale.
Let’s Talk
No Pitch Deck.
Just a Conversation.
When you call, Taylor will answer — and that’s intentional. Your first conversation with Chinook Voice is also your first experience of what we build. She’ll ask about your business, capture what we need, and make sure it’s a good fit.
From there, you’re working with a real person — someone with 20+ years building and supporting contact centre technology for some of the largest organisations in Canada and USA. That experience comes with you, every step of the way.
No lock-in. Low one-time setup fee. We earn your business every month.